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Privacy policy

General Information

The following notes provide a brief overview of what happens to your personal information when you visit our website. Personal data is any data with which you can be personally identified. When referring to “clients” below, this refers to the operators of the website – also mentioned in the legal notices as the “responsible publisher”.

Data Collection on Our Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the legal notices of this site.

How do we collect your data?

On one hand, your data is collected when you provide it to us. This can include data you enter into a contact form, for example. Other data is automatically collected by our IT systems when you visit the website. This primarily involves technical data (e.g., internet browser, operating system, or time of page request). This data is collected automatically as soon as you access our website.

What do we use your data for?

Some of the data is collected to ensure that the website is error-free. Other data may be used to analyze your user behavior. Your IP address is stored by our servers for 24 months. This is done for security reasons (the “Fail2Ban” firewall software uses it to reliably repel attacks on our server systems). After a maximum period of 24 months (or upon corresponding written request), the data will be deleted accordingly.

What are your rights regarding your data?

You have the right to request information about the origin, recipient, and purpose of your personal data stored at any time and free of charge. You also have the right to request the correction, blocking, or deletion of this data. You can contact us at any time using the address provided in the legal notices for this and other questions regarding data protection. Additionally, you have the right to file a complaint with the competent supervisory authority.

Third-Party Tools and Analytics Tools

When you visit our website, your browsing behavior may be statistically evaluated. This is mainly done using cookies and analytics programs. The analysis of your browsing behavior is generally anonymous; browsing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. For more details, please refer to our Privacy Policy under “Third-party Modules and Analytics Tools”. You can oppose this analysis. We will inform you of the options for opposition in this privacy statement.

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal provisions of data protection and this privacy statement. When you use this website, various personal data is collected. Personal data refers to data that can identify you personally. This privacy statement explains which data we collect and for what purpose we use it. It also explains how and for what purpose this is done. We would like to point out that the transmission of data over the Internet (e.g., communication via email) may have security vulnerabilities. A complete protection of data against access by third parties is not possible.

Note on the Responsible Authority

The entity responsible for data processing on this website is: SRL Experience Factory Eupen, Industriestrasse 37, 4700 Eupen (Belgium), Tel.: +32 (0)87 31 32 33. The responsible entity is the physical or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke your consent at any time. For this purpose, an informal notification via email is sufficient. The legality of the data processing carried out until the revocation is not affected by the revocation.

Right to Lodge a Complaint with the Competent Supervisory Authority

If there is a breach of data protection legislation, the person concerned has the right to file a complaint with the competent supervisory authority. The competent data protection supervisory authority is the data protection officer of the state in which the client resides.

Right to Data Portability

You have the right to request that the data we process automatically based on your consent or in the performance of a contract be transferred to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of data to another responsible party, this will only be done to the extent that it is technically feasible.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as the website operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser’s line. If SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.

Information, Blocking, Deletion

In accordance with the applicable legal provisions, you have the right to obtain free information at any time about your stored personal data, its origin, its recipient, and the purpose of processing the data and, if necessary, the right to rectification, blocking, or deletion of this data. You can contact us at any time using the address provided in the legal notices for this and other questions regarding personal data.

Objection to Advertising Emails

We hereby object to the use of contact data published within the framework of the imprint obligation for sending unsolicited advertising and informational material. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited sending of spam or other similar advertising materials.

Data Collection on Our Website

Cookies

Some web pages use cookies. Cookies do not damage your computer and do not contain viruses. Cookies help make our offer more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer by your browser. Most of the cookies we use are “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser during your next visit. You can configure your browser to be informed about the setting of cookies and allow cookies only in individual cases, accept cookies in certain cases, or exclude them altogether, and activate the automatic deletion of cookies when closing the browser. If cookies are disabled, the functionality of this website may be limited. Cookies that are necessary for the operation of electronic communication processes or for the provision of certain functions you wish (e.g., shopping cart function) are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimized provision of its services. Insofar as other cookies (e.g., cookies for analyzing your browsing behavior) are stored, they are treated separately in this privacy statement.

Server Log Files

The provider of the pages collects and stores information automatically in server log files, which your browser transmits automatically. These include:
  • Browser type and browser version
  • système d’exploitation utilisé
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address
  • This data will not be merged with other data sources.
The legal basis for data processing is Art. 6 (1) (b) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Social Media

Sharing Content via Plugins (Facebook, Google+1, Twitter, & Co.)

The content of our pages can be shared on social networks such as Facebook, Twitter, or Google+ in compliance with data protection regulations. This site uses data protection-compliant links to the corresponding networks. These simple links do not transfer any data in advance without your consent. This tool establishes direct contact between the networks and the users only when the user actively clicks on one of these buttons. This tool does not automatically transfer user data to the operators of these platforms. If the user is registered on one of the social networks, an information window appears when using the social buttons on Facebook, Google+1, Twitter, & Co., where the user can confirm the text before sending. Our users can share the content of this site on social media in compliance with data protection regulations, without leaving the website. Direct transmission of user data to the platform operator only occurs once the user clicks on the relevant social media button.

Analytics and Advertising Tools

Analysis / Web Statistics

In order to optimise our web pages, we use the web tracking tool “Matomo” (formerly “Piwik”). IP addresses are immediately anonymised by Matomo, meaning that visitor identification is not possible. The anonymous statistical data is stored separately from any personal data you may have provided, and it does not allow conclusions to be drawn about a specific individual. You can opt out of tracking by clicking on the following link.

Google Analytics

This website uses the features of the Google Analytics web analysis service. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses “cookies”. These are text files that are stored on your computer and allow for an analysis of your use of the site. The information generated by the cookies about your use of this website is generally transmitted to and stored by Google on servers in the United States. Google Analytics cookies are stored based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour to optimise both the website and advertising.

IP Anonymisation

We have activated the IP anonymisation feature on this website. As a result, your IP address will be truncated by Google within the member states of the European Union or other parties to the Agreement on the European Economic Area before it is transmitted to the United States. Only in exceptional cases will the full IP address be sent to a Google server in the United States and shortened there. On behalf of the website operator, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser in the context of Google Analytics will not be merged with other Google data.

Browser Plugin

You can prevent the use of cookies by selecting the appropriate settings in your browser, but please note that if you do this, you may not be able to use all the features of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the site (including your IP address) and from processing it by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. For more information on how Google Analytics uses user data, please refer to Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Order Data Processing

We have entered into a contract with Google for the processing of order data and fully implement the strict requirements of the relevant data protection authorities when using Google Analytics.

Google Analytics Demographics Feature

This site uses the “demographics features” of Google Analytics. This enables the creation of reports containing statements about the age, gender, and interests of website visitors. This data comes from Google’s interest-based advertising and third-party visitor data. This data cannot be attributed to a specific person. You can disable this feature at any time via the ad settings of your Google account or generally block the collection of your data by Google Analytics as described in the “Opting Out of Data Collection” section.

Plugins and Tools

YouTube

Our website uses plugins from the YouTube page operated by Google. The site is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection is established with YouTube’s servers. This will tell the YouTube server which pages of our site you have visited. If you are logged into your YouTube account, you can allow YouTube to directly associate your browsing behaviour with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used in the interest of presenting our online offers attractively. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. For more information on how YouTube processes user data, please refer to YouTube’s privacy policy at: https://www.google.de/intl/en/policies/privacy.

Vimeo

We use the provider Vimeo for embedding videos. Vimeo is operated by Vimeo, LLC, headquartered at 555 West 18th Street, New York, New York 10011, USA. On some of our web pages, we use plugins from the provider Vimeo. If you visit the web pages of our online presence equipped with such a plugin, a connection to Vimeo’s servers will be established and the plugin will be displayed. In this way, the Vimeo server is informed about which web pages you have visited. If you are logged in as a Vimeo member, Vimeo will assign this information to your personal user account. When you use the plugin, for example by clicking the play button of a video, this information will also be assigned to your account. You can prevent this assignment by logging out of your Vimeo user account before using our website and deleting the corresponding Vimeo cookies. For more information on how Vimeo processes data, please refer to Vimeo’s privacy policy at: https://vimeo.com/privacy.

Google Web Fonts

This page uses web fonts provided by Google for uniform font display. When you visit a page, your browser loads the required web fonts into your browser cache to display the text and fonts correctly. Since the web fonts are embedded locally, no request to Google is necessary—therefore, no data is exchanged to display the locally installed Google font. The use of Google Web Fonts is in the interest of a uniform and attractive presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. If your browser does not support web fonts, a standard font will be used by your computer. For more information on Google Web Fonts, please see: https://developers.google.com/fonts/faq and Google’s privacy policy: https://www.google.com/policies/privacy/.