These general terms and conditions apply to any offer between the company EXPERIENCE FACTORY EUPEN SRL, registered in the business database under number BE 0546.811.269, with its registered office at 4700 EUPEN, Industriestraße 37, and its customers.
The prices indicated on the website at the time of the order apply. The prices are final prices, including value-added tax. Delivery is done digitally.
When placing an order, customers are asked to enter their personal data. When entering personal data, customers are required to provide truthful and complete information.
Email addresses or other data, for example, in connection with a request for information or when using the contact form, are not passed on to third parties. When an email is received, it is always related to a contact or results from a request for information.
The order is placed exclusively using the online platform provided for this purpose.
After completing the order process and re-checking the details, the customer submits a legally binding offer to conclude a contract by clicking the “Buy Now” button.
The customer is then automatically redirected to the secure payment platform provided by the bank.
EXPERIENCE FACTORY EUPEN SRL accepts payments via VISA and MASTERCARD. If you choose to pay by credit card, the amount will be debited immediately after the confirmation of your payment.
The purchase contract is concluded when EXPERIENCE FACTORY EUPEN SRL has received the payment. The vouchers will then be sent to the customer by email.
When purchasing tickets and thus reserving places for a karting session or a specific special event, no refund will be possible from EXPERIENCE FACTORY EUPEN.
A ticket is only valid for the date and time indicated on the ticket. In all other cases, the ticket is not valid.
Tickets can, however, be exchanged if you contact us at least 24 hours before the date and time of your session/event.
When purchasing tickets and thus reserving places for a karting session or a specific special event, no refund or exchange will be possible from EXPERIENCE FACTORY EUPEN.
A ticket is only valid for the date and time indicated on the ticket. In all other cases, the ticket is not valid.
When purchasing a gift voucher, if the customer is a consumer, they have a right of withdrawal which they can exercise within 14 days. You can cancel your order by sending an email to: office@experience-factory.be.
The company EXPERIENCE FACTORY EUPEN SRL is not responsible for the failure of third-party obligations (order platform and payment platform), particularly not for the absence or defective provision of services or other breaches of obligations by these third parties.
You will find information about the services of EXPERIENCE FACTORY EUPEN SRL on the website www.experience-factory.com/eupen.
EXPERIENCE FACTORY EUPEN GmbH holds the copyright to all provided information; therefore, this information may not be reproduced or transmitted without the prior express consent of EXPERIENCE FACTORY EUPEN SRL.
If certain provisions of the contract, including these terms, are or become invalid in whole or in part, or if the contract contains an unforeseen gap, the validity of the other provisions or parts thereof will not be affected. Invalid or missing provisions will be replaced by the corresponding legal provisions.
The agreement is governed exclusively by Belgian law. In case of dispute, the courts of the Eupen judicial district shall have jurisdiction.